Excellence in service
Take advantage of strategic and technical expertise for assessing requirements, building roadmaps, developing code, applying best practices, and managing projects to completion. Boomi’s trusted advisors help you realize the full benefits of the Boomi Enterprise Platform for creating automated data services to power your future growth.
Proactive partnership
Anticipate needs with proactive support. Our team acts as a natural extension of yours. We anticipate, adapt, and act to keep your business ahead of the curve.
Data-driven excellence
Leverage data insights to drive growth. Our team provides tailored, predictive recommendations, helping you exceed your business goals.
Right resources at the right time
Tailored support from our team ensures your success with Boomi. Dedicated experts empower your staff with the training and resources they need.
Get free training and certification
Boomi offers top-tier on-demand support for timely, value-driven results through world-class resources and training.
Boomi support plans
To accommodate your application integration and data management needs, Boomi provides three levels of support: Standard, Premier, and Premier Plus.
| Standard | Premier | Premier Plus | |
|---|---|---|---|
| Qualifications | For all Boomi subscription customers. | For Professional, Enterprise, or Enterprise Plus edition customers. | For Enterprise and Enterprise Plus edition customers. |
| Price | Free with all Boomi subscriptions. | 25% of the total annual subscription price, including extra data source connections, add-ons, and upgrades. | 35% of the total annual subscription price, with a $25,000 annual minimum. |
| Response time | Severity 1:
1 hour, 24/7 Severity 2-4: 2 business days |
Severity 1:
1 hour, 24/7 Severity 2-4: 8 business hours |
Severity 1:
1 hour, 24/7 Severity 2-4: 4 hours, 24/7 |
| Business hours | Defined by region | 24/5: Sunday 5pm to Friday 8pm | 24/7 |
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| Case management | Defined by region | Defined by region | Defined by region |